MakwaLoans
Reaching the Makwa Loans support team is simple: email us, call us, or write to our Providence office, and a real person will get back to you — usually within one business day for email and right away by phone during support hours. Whether you have a question about a personal loan request you already submitted or you are still deciding whether to start one, the same team handles it all.
Remember that Makwa Loans is a loan-connection service, not a lender. Questions about an active loan agreement — payment dates, payoff amounts, changing your bank account — go to the lender named in your contract, since the lender holds your account and sets your terms.
Ways to Reach Us
The Makwa Loans team can be reached by email at [email protected], by phone at (888) 773-6642, or by mail at 8778 Cypress Avenue, Suite 743, Providence, RI 02904, United States.
- Email: [email protected] — best for anything that needs detail or attachments.
- Phone: (888) 773-6642 — best for quick questions about how the service works.
- Mail: Makwa Loans, 8778 Cypress Avenue, Suite 743, Providence, RI 02904 — best for formal written requests, including privacy and data requests.
Support Hours
Phone support for Makwa Loans is available Monday through Friday from 8am to 8pm Eastern Time, and Saturday from 9am to 5pm Eastern Time; email is monitored throughout those hours as well.
Messages that arrive outside support hours are answered in order when the team returns, so an email sent on Saturday evening is typically handled first thing Monday morning.
What to Include in Your Email
A helpful support email includes your full name, the email address and phone number used on your request, a short description of the issue, and roughly when you submitted the form — never your full Social Security number or bank login.
With those details, the team can locate your personal loan request quickly instead of trading extra messages to identify you. Expect a reply within one business day; most emails are answered sooner. If your question is general — timing, matching, offers — you may find an instant answer on our FAQ page or in the step-by-step guide to how the service works.
Quick Answers Before You Write
The three most common questions we receive are whether the service costs anything (it is free for consumers), whether a personal loan request hurts your credit (initial matching typically uses a soft inquiry), and how fast funding arrives (often the next business day).
If one of those covers you, you just saved yourself an email — and if not, write in and the team will sort out your personal loan question directly.